FAQ entry

Keywords: All, bug report, Open General, screenshot,

How do I report a bug?

The best method is using hotkey: <Ctrl>+<B> from the game, as this tool checks and suggest the files you should attach. The tool allows you to explain the bug, the units/positions involved, how to replicate it, and tick the files to attach (can untick any if you are sure it is not needed) but leave as suggested otherwise. If you believe that one image is better than hundred words, you can attach also a screenshot of your screen (jpg/png). The tool will send mail using a “game account” and you can optionally include your email to get a copy and receive any feedback or further remarks. It works better if you have loaded the scenario or saved game where you found the issue.

Bug reporting tool built in the game

If the bug avoids you to run the game, you can post at the OpenGen forum which Luis reads on daily bases, but other members of the community can help you or test the reported issue. When explaining the bug in the forum, do not forget to tell the Efile, campaign, scenario selected and the version number of your OpenGen executable, and if possible, including a screenshot showing the issue.

You can upload that screenshot image(s) to a free site like Dropbox, Google Drive or similar, and then posting a link on the bug report thread, or you can send this file by email to Luis and/or any other OG Team members.